The Move Master

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The Move Master

First Utility

Business Situation

First Utility has grown rapidly since it was formed in 2008. By late 2011 its current premises were outdated and overcrowded and with predicted growth new offices were urgently required.

With senior management focused on running the business and with little expertise in moving offices The Move Master was engaged to ensure a seamless move to their new HQ whilst ensuring specifically their Call Centre had no downtime.

Company Profile

  • Formed in 2008 First Utility is the UK’s leading independent energy supplier
  • Revenues in 2013: £150 million
  • 250 staff based at Warwick HQ
  • Smart meter technology allows customers to accurately monitor their usage
  • Year on year growth of over 100%

Every Move tells a story

Solution

The Move Master provided a dedicated Move Manager to provide the following services:

  • Take brief from Move Champion
  • Liaison with internal IT Team and team leaders to define and organize move
  • Define projects risks predominantly based around keeping the Call Centre live
  • Do space planning for new offices
  • Agree furniture/equipment to be moved
  • Collate Voice & data sheets and identify location of each member of staff in new HQ
  • Produce Move Schedule & phased move plan
  • Procure and manage removals company
  • Supervise 3 phase move
  • Post move support

Benefits

The move whilst not large was complex as the Call Centre had to be kept live. The Call Centre had zero downtime and the entire business was moved over 3 phases with no issues or complaints. Importantly First Utility Customers were able to contact them at all times during the move.

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